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Delivery and Returns

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Delivery

We quote delivery costs on a case-by-case basis depending on the destination country.
As a standard, we use DHL for our deliveries, however, if you have a preferred courier that you would like,  we are able to use these with a valid account number.

The below guide is for the approximate delivery times once stock is available at Rhopoint

Delivery LocationTransit Times
UK2 – 3 Working Days
Europe3 – 5 Working Days
Rest of World5 – 7 Working Days

Delivery times can vary depending on the stock situation. Each suppliers lead times vary depending on the product and availability, this will be communicated on your quotation.

Returns

Sometimes parts fail or the wrong parts are sent. Should this happen to you, please contact our customer service team who will be happy to look into each request on a case by case basis.

The standard process is to issue an RMA for items to be returned. Once returned, our team will discuss the next steps.

For more information about delivery and returns, please refer to our Terms and Conditions.